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Terms & Policy

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Our Pricing, Terms & Conditions & Privacy Policy

1. GST

Please note that all prices displayed on our website include GST within Australia. However, if you are overseas by default the initial price displayed may still contain GST of 10% so to see our exclusive of GST Tax pricing, first add a product to cart, then click view cart, click estimate shipping and add your country state and post code and calculate, then refresh the page and the cart will then recognise you are from overseas and show you the correct pricing. You can then remove the product from the cart and start shopping! If this sounds too complex just contact us and we will give you a quote. By the way if you are from overseas and you haven’t done this step don’t worry the cart removes GST anyway when you checkout.

2. COMPETITIVE PRICING

We keep all of our products prices competitive and as cheap as possible. However, should you find a cheaper price – please see here.

3. SATISFACTION GUARANTEE

We understand that sometimes it is hard to know exactly what you are getting online and understand that sometimes you order a product online and it is not quite what you want. So we have an easy returns policy – See here.

4. INTERNATIONAL ORDERS

We prefer card transactions for overseas orders outside of Australia as we and also you the cardholder are protected by 3D Secure (Mastercard Securecode & Verified by Visa) against fraudulent transactions. We will also happily take bank transfer or western union on request. We also take PayPal however there are situations where we will not honour PayPal for overseas transactions outside of Australia and will reverse the transaction.

As we are based in Australia - currency rates are an estimate only. Banks and payment gateways can charge a conversion rate fee, and as currencies also fluctuate second by second there may be a difference between invoice and charge rate for international transactions only.

If delivery is outside of Australia - for some countries your government may impose a customs levy or tax, we have no idea about these and if you will or will not get charged tax. You will need to investigate this before you order. Our freight estimator or calculate shipping and tax estimator only removes Australian GST from pricing and does not calculate any import duties or taxes on those international countries that impose them. Import duties and taxes are your own responsibility.

5. PRIVACY POLICY

We store for any such period of time when you place an order through our secure server, your name and personal contact details that you submit when placing an order on our site. If placing an order you may be automatically subscribed to our mailing list in which we do not use under any circumstances for any reason other than to promote our products or services only to the subscribed. We do not not sell under any circumstance, nor do we forward your details on to unassociated third parties. We do however use your name, address and phone number to provide the parties involved with the delivery of the order. Also we do use a chargeback insurance and fraud validation service called Signifyd and we may provide Signifyd access to details for the sole purpose of signifyd checking the order placed is genuine for yours and our security. Details may also be forwarded if an order is believed or found to be fraudulent in regards to credit card payments or other method of payment. Therefore we may forward the details supplied onto the banks, Police and any other party that has an interest in the event of a fraudulent transaction.

When you visit our web site our web server automatically logs certain non-personally identifiable data about your visit. This data consists of the time of your visit, your domain name or IP address, the browser and the operating system you use, the pages you visit and any links you follow to or within our web site etc.

We have many partners that display advertisements to you from third party websites. If you have come directly from one of these third party websites they may use information tracked through the affiliate service provider (but have no access to your name, address, email, telephone, or payment method details). As we use affiliate marketing through certain channels the affiliates may have access to your order number if an order is placed, the sale amount, and products ordered but do not get access to any personal or personally identifiable or any financial information that you may have provided. We pay these third parties a commission for the order or in some circumstances a cost per click.

6. SECURITY

When you shop on our online fishing store website you will find our website is safe and secure. We have the appropriate SSL Certificate and also now have ANZ eGate installed on our website for credit card processing which now includes the Verified by Visa and Mastercard Secure Code programs for extra protection to you the consumer and us as a merchant. We do not get access to any full credit card data, this is all restricted and not shown to us by our banker.

7. DAMAGED GOODS

We use a range of shipping agents such as TNT, Australia Post, Startrack Express, and Fastway Couriers. If any goods arrive broken please contact us and we will happily discuss return of your item for a replacement.

For delivery time we usually ship pretty quickly however service times for delivery can depend upon where you are located and the method of service we need to use for the goods you have ordered. If you would like an estimated delivery time simply contact us.

8. ONLINE PRICING ONLY

Our pricing online is often cheaper than our ticketed in store prices. Please note that if you are local to our area prices listed on this site are online prices only and are not usually honoured in store.

Why do our prices online differ from those we have in our physical retail outlet? - Our margins online are a lot lower, sometimes razor thin online and we would not be able to operate our business in store viably if we were to sustain online pricing for in store sales. The cost to run a physical store is a lot! The cost to run an online store is minute in comparison.

Often we need to spend a lot of time with customers in store running through items which on a staff wage per hour basis for the amount of return on investment we get is extremely costly, whereas online little interaction with the customer is needed and we can get a lot more return on investment and productivity for the same wage. There are many other reasons as to why prices differ online to those in store but from the information provided so far we hope you understand if you want the extra face to face traditional service, you will need to pay for that service.

Should you wish to discuss this particular policy please speak to the store manager prior to purchasing your item in our physical store to see if the price and policy can be relaxed to some degree for you, Whilst we can’t guarantee we will relax the policy if you are spending a lot of money with us in the one purchase we will happily discuss what we can do for you.

Any orders placed online are not able to be picked up and will be shipped.

9. COUPON CODES

If at any one time we decide to run promotions where multiple coupon codes are available only one coupon code is able to be used at any one time and cannot be used in conjunction with any other offer or code. You will need to choose to use the one that best suits you.

10. Product information

On our website there are category pages where products can be added to cart directly and may not have product info or disclaimers displayed - and then also there detailed product pages that can be clicked on from a category page (navigating to a detailed product page) where full information on the product can be found as well as any disclaimers etc. It is up to the purchasing individual to navigate to the detailed product pages and read the information and any disclaimers provided before they purchase to ascertain if the product(s) are suitable for the individual’s requirements.

11. QUESTIONS

Any questions in regards to our policy please email us at: online@fishingtackleshop.com.au