Frequently Asked Questions
Here are the answers to some of the most common questions we receive from our customers. If you can't find the answer you're looking for here, please don't hesitate to get in touch with our team.
Shipping & Delivery
What are your shipping and handling charges?
We offer free standard shipping for orders over $100 within Australia (exclusions apply). For a complete breakdown of all our domestic and international postage costs, please see our detailed shipping information page here.
How long will it take to receive my order?
Most of our orders are dispatched within one business day. For most destinations in Australia, you can expect delivery within 1-6 business days. Remote locations may take longer. For international delivery times, please contact us for an estimate as it can be more complex.
Can I order a fishing rod for international delivery?
This depends on the specific rod and your location. Some longer fishing rods cannot be sent via standard airmail and may require a more expensive courier service. We welcome you to contact us before placing your order to discuss the available options.
Orders & Stock
What does the "Awaiting Fulfilment" order status mean?
This is a standard status update that simply means your order has been successfully placed, your payment is confirmed, and your order is now in the queue for our warehouse team to pick and pack. The next email you will receive from us will be a "Shipped" notification, which will include your tracking information.
What happens if an item I order is out of stock?
While we carry extensive stock, there may be rare occasions when an item is temporarily unavailable. If we expect a short delay, we may backorder the item for you. If there is a longer delay or the item is discontinued, we will contact you immediately to ask if you would prefer to wait, choose an alternative product, or receive a full refund.
Pricing & Payment
Are the prices in your physical store the same as online?
Most of our online prices align with our in-store prices; however, some pricing may be online only. Speak with our team in-store regarding online pricing, and this will be on a case-by-case basis.
Do you have a price matching policy?
Yes, we do. You can find the full details and submit a request on our price matching policy page here.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard) and PayPal for both domestic and international orders. We also have Afterpay and ZipPay.
Do you take orders over the phone?
As a general rule, no. We require all transactions to be processed through our secure online checkout. This is the safest method for both you as the customer and for us as the merchant, as it provides the highest level of fraud protection.
