Frequently Asked questions page for Ocean Storm Fishing Tackle.

Shipping Questions for our Australian Fishing Tackle and international Deliveries.

Q) What are our freight and handling charges?

A) Our freight and handling charges can be found by clicking here

Q) How long will it take to receive my order?

A) Firstly it depends on what method of payment you choose, Delivery once payment is confirmed is between 1-14 days for Australia wide deliveries depending on your location. Obviously the more remote places that don't have a mailing centre for hundreds of kilometres for example are sometimes going to be the deliveries that can take up to 14 working days.  For international Deliveries please email us for an estimated delivery time.

Q) Can I order a fishing rod for international Delivery?

A) No not normally, most rods are not shippable via air mail. If you are after a fishing rod in a 6 foot or 6 foot 6 inch size (2 piece models) some times we can  ship these and you are welcome to email us to check.  If you want larger fishing rods than this size for international delivery we can send them but prefer not to as the cost of freight can generally cost $300- 500 in which we will need to recover from you first but as you can see this is really not viable.

Out of stock items

Q) What if the items I order are out of stock?

A) We generally carry good levels of stock for most of our online products however in the event that we are out of stock of an item if we have more on the way we will backorder the products for you and ship the items a few days later when they arrive. In the event that all of your order is out of stock and are unable to obtain new stock quickly, we will inform you and ask if you would like us to hold the order, cancel or refund the order if already paid for.

Q) Do we carry stock of all items listed on hand?

A) no, we do not carry on hand all listed items, we do have close to most items in stock however we some times do not have in stock expensive products such as some of the Shimano Reels like the Shimano Stella and Tiagra reels for example which has a big price ticket. We generally do not sell enough of these to warrant us keeping them on hand, but we do have them on offer at our best prices and get them in usually the next day before we then pack and ship the item directly to you. So there is not a big delay. 

Pricing

Q) If I live local to the business are the prices the same in the shop as they are online?

A) No,  some of the items are the same price but most often cheaper than in store.  Our reasoning for this is we are trying to achieve sales on a national level by offering discounted prices online.

Q) Can I have the same price as online if I just come into the store?

A) No, if you live local you cannot come into the store and expect the same level of pricing. You may however place an order online and have the order delivered to your door or there is a pick up option available in our checkout but to obtain the national pricing level you must order online.

Q) What is domestic pricing? I have seen a button on the site. What does this mean?

A) Domestic Pricing is the price that is available to all Australian Deliveries.

Q) What is International Pricing? I have seen a button on the site. What does this mean?

A) this is the price available to shipments outside of Australia, You will see this is cheaper than domestic pricing and the reason for this is that it is discounted to exclude Goods and Services Tax. International deliveries outside Australia if paid for also outside Australia do not pay GST so this is removed from the price.

Payment
Q) What payment methods can I use?

A) We accept Paypal, Credit Card, Money Order, Direct Deposit, Cheque, Cash On Delivery.

Q) Why can't I pay directly with my credit card if I am outside of Australia?

A) You can but have to use the paypal third party payment gate way.

Q) Why does pay pal have to be used for international payments?

A) Because we get several attempts from international customers to place large orders with either stolen or fraudulent credit cards. Pay Pal verifies the buyer to be true and legitimate. As it is harder to prove authenticity of an international customer manually this is why you must use pay pal. If your order is very large for an international transaction we may ask you to pay only with Telegraphic Transfer.

Q) If I want delivery to an Australian address and want to pay with credit card do I have to use Pay Pal?

A) No, but we prefer you to as this is the fastest method of approval for the order as it proves the authenticity or of the buyer, the card, and we can ship your goods quickly. We have a secure payment server if you do wish to pay direct with credit card and not use the pay pal gateway. This is ok but if we believe your order is large or there is a risk of it being fraudulent we will ask you to prove identity by several means and fill in authorisation forms.  We have state of the art fraud detection software and our software will pick up any risk before determining the procedures we will take to verify authenticity.