Ocean Storm Fishing Tackle - Our online Fishing
Tackle Shop Policy Page
Our Pricing, Terms & Conditions & Privacy Policy
1. GST - Please note that all prices displayed on our
website include GST within Australia.
2. All prices displayed are online buy prices only, Our
pricing online is often cheaper than our ticketed in store prices. Please note
that if you are local to our area Prices listed on this site are online prices
only and are not honoured in store. If you are local and wish to purchase at
these online prices, please order online only.
3. COMPETITIVE PRICING -We keep all of our products prices
competitive and as cheap as possible. However, Should you find a cheaper price
on any listed item from any Australian retail outlet, mail order catalogue or
online store. Please contact us quoting the product & price and the name and
phone number of the company or website address. and we will get back to you with
our best possible price. The condition is that the product must be from an
Australian business and must be in stock.
4. SATISFACTION GUARANTEE - We understand that sometimes it
is hard to know exactly what you are getting or understand that sometimes you
order a product online and it is not quite what you want.. Our policy is that we
will accept returns by first giving us notice informing us of your decision to
return within 3 days of receiving the goods. Once approval is granted for the
return of the goods. You will be required to pay for the return postage (unless
we have accidentally sent you the wrong item). Once the item is returned we will
then refund the money for the item. You will be required to register and insure
the item on the goods. If this is not done we will not be held responsible for goods that
are sent for return that are lost or damaged if not insured or registered.
If you are returning a product or order to
us for a refund & in some exchange cases. (excluding if the issue is our fault)
the refund amount you receive will be for the goods only. Freight cannot be
compensated. Please also be aware that the freight that we charge you in order
checkout or invoice in cases can be less or substantially less than what we
actually pay the courier or postal network. If this is the case then you may be
required to forfeit our actual freight cost from the refund amount you will
receive. This case may apply more so to (but is not limited to) International
and Outback Australia Deliveries or deliveries that contain large items.
In addition the the above return policy - Please note that we
may
not accept return of fishing rods for incorrect choice or other reason
(excluding if the issue is our fault) as some of these can be too large and too
costly for you when returning to us. For warranty issues for fishing rods you
may be required to contact the importer or manufacturer to make a claim. This
contact information can be supplied on request.
5. INTERNATIONAL PRICING - For all orders placed from
country's outside of Australia please email your order as we will need to
calculate freight costing. We do not under any circumstances take credit card as
payment for international customers outside Australia.
6. Questions - Any questions in regards to our policy
please email us at: fishingaquapet@bigpond.com
7. Privacy Policy - We store for any such period of time
when you place an order through our secure server, your name and personal
contact details that you submit when placing an order on our site. If placing an
order you are automatically subscribed to our mailing list in which we do not
use under any circumstances for any reason other than to promote our products or
services only to the subscribed. Under no
circumstance will we forward your details on to any third party other than your
name and address and phone number to the parties involved with the delivery of
the order. Or if an order is believed or found to be fraudulent in regards to
credit card payments or other method of payment we may forward the details
supplied onto the banks, Police and any other party that has an interest in the
transaction.
When you visit our web site our web server automatically logs certain
non-personally identifiable data about your visit. this data consists of the
time of your visit, your domain name or IP address, the browser and the
operating system you use, the pages you visit and any links you follow to or
within our web site.
We have many partners that display advertisements to you from third party
websites. If you have come directly from one of these third party websites they
may use information tracked through the affiliate service provider (but have no
access to your name, address, email, telephone, or payment method details). As
we use affiliate marketing through certain channels the affiliates may have
access to your order number if an order is placed, the sale amount, and products
ordered but do not get access to any personal or personally identifiable or any
financial information that you may have provided. We pay these third parties a
commission for the order or in some circumstances a cost per click.
8. Security - When you shop on our online fishing store
website you will be taken to your secure SSL Server Provided by our host program
Ezi-merchant Professional. All Transactions are fully secure. more info on the
secure server can be found at this URL
http://www.ezimerchant.com.au/faq/show/faq10040.asp
Home page of software
http://www.ezimerchant.com.au
